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| Moderated by: Di | Page:   1 2 |
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| Test | Rate Topic |
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| Posted: Fri Aug 21st, 2009 01:40 pm |
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21st Post |
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Josf License Holder
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Thu Aug 20th, 2009 05:09 am That is a post date for my WoW customer support forum; where I added to an unanswered earlier question on that customer support forum. So far the wait to get an answer, as to either question, involves me having the answer supplied by Jim instead of having the answer provided by the WoW customer support people. I can say that the old WoW account did secure all my data from loss by hackers.
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| Posted: Fri Aug 21st, 2009 03:11 pm |
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22nd Post |
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Jim I work here 
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You were processed evidently through 2Checkout.com
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| Posted: Fri Aug 21st, 2009 03:52 pm |
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23rd Post |
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Josf License Holder
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Thanks Jim, I went here: https://www.2checkout.com/va/noauth/forgotten_password I don't remember any login name. I tried my e-mail address. I could call, and if I do would I be asking them to stop payments sent to WoW? Your help is needed, I could put this off, or wait until I get a response from WoW, or I could search for a phone number for WoW, or I can get my wife to call the Credit Card company and have them stop payment. I'm just venting at this point. I wonder why it is difficult to cancel service? I must be stupid no?
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| Posted: Fri Aug 21st, 2009 04:10 pm |
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24th Post |
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Di Administrator 
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Josf wrote: Thanks Jim, vent away if it makes you feel better. Jim is at his day job right now but he will try and help you get this all sorted either during his lunch hour or when he gets home tonight. sorry youre having such a difficult time getting a hold of anyone 
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| Posted: Fri Aug 21st, 2009 05:06 pm |
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25th Post |
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Josf License Holder
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sorry youre having such a difficult time getting a hold of anyone No worries, I'm not trying very hard, my view is more objective and less interested in the drama of the whole thing. Somethings make sense, other things make cents, somethings that don't make sense make sense when cents are factored into the process. Even then it makes no sense to ignore your customers for too long, what would be the point in that, or would it be a product of some distorted version of economy, ignore them and hope they stay? I write a lot, don't mind me. I think I have it: Ignore them so they can't get away?  Last edited on Fri Aug 21st, 2009 05:08 pm by Josf |
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| Posted: Fri Aug 21st, 2009 05:45 pm |
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26th Post |
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Jim I work here
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At this point I would just call 2checkout. They will be able to verify you through the card you used during purchase. They are here in ohio and are used to getting calls from ex wow customers.
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| Posted: Fri Aug 21st, 2009 05:58 pm |
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27th Post |
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Josf License Holder
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Will do, and thanks again.
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| Posted: Tue Aug 25th, 2009 03:31 pm |
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28th Post |
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Josf License Holder
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Jim, I went to 2checkout and used their contact e-mail. This is the resonse: Hello Joe Kelley, A staff member has replied to your question:
I then checked back at "customer support" for WoWBB and my support questions are still not answered. If I have to go back into my credit card account data to find which card is paying the WoWBB bill it may be a good idea to simply call the credit card company and stopping the payment, maybe then WoWBB will be inspired to communicate with me?
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| Posted: Tue Aug 25th, 2009 07:39 pm |
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29th Post |
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Josf License Holder
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Success! Thanks again. Last edited on Tue Aug 25th, 2009 07:40 pm by Josf |
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| Posted: Tue Aug 25th, 2009 08:01 pm |
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30th Post |
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Jim I work here
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Not a problem, thank you for using our services 
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| Posted: Mon Aug 31st, 2009 04:57 pm |
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31st Post |
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Josf License Holder
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Jim, In this month, not even the whole month using UltraBB, my stats include an 2x increase in visitors, 10x increase in Max online (from 5 to 54), and page views almost exceeded the most page views in one month @55,130 (this month is 51,991). I'm wondering (I guess I could try to register again) if the new program uses the anti-bot login routine (a person has to read numbers or letters), I wonder that since my forum may have a lot of registered bots, in the past, and I wonder if any new members will be actual human beings. Unactivated Guests (whatever that means) users: 12175 Registered Members: 11496 I don't expect an answer to this report, it is merely a report. My curiosity concerns the lack of responses to my forum texts; a natural puzzle for me since I think my forum text is remarkable (otherwise I wouldn't publish remarks about it). If the cause of so few remarks in the past was a general lack of human beings viewing the forum, the text, the links, etc., then what is the cause now if the increasing number of viewers are human beings? Some things are just not worth commenting on, I can see that as being a fact.
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| Posted: Mon Aug 31st, 2009 05:11 pm |
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32nd Post |
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Jim I work here
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You might want to just delete the unactivated guests, chances are they are spam. Then from now on you can bet that anyone fresh in that list simply didn't get the mail/entered in a wrong e-mail address/didn't understand what to do when they got the mail. Our captcha style has eliminated everything but humans. Mind you humans can spam also though. Some of your registered are probably spam also. You can usually tell by the e-mail address. The lack of responses could mean just about anything. UltraBB is more internet friendly than the original especially if using the ultra theme. Should score 100% on a w3c test. Jim
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| Posted: Mon Aug 31st, 2009 05:28 pm |
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33rd Post |
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martin_wynne Licence Holder 
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Josf wrote: My curiosity concerns the lack of responses to my forum texts Hi Joe, I had a look at your post counts: http://www.power-independence.com/view_user.php?list=1&letter=&sort_by=posts_desc You have posted 3,421 times yourself, and there have been 18 replies. Looking at the user IDs I think you can safely assume that the rest (thousands of them!) are all spam bots. You won't get any more of those now that you are on Ultra, assuming you switched on the Captcha in Admin. In fact no-one has joined since August 18th, whereas previously there were dozens every day. I suggest you prune all users who joined before you moved to Ultra and have never posted anything. If any of them are genuine they can still read your board as guests and would no doubt re-register if they wished to post. regards, Martin. Last edited on Mon Aug 31st, 2009 05:29 pm by martin_wynne |
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