Jim
I work here
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This applies to when you switch hosts, switch servers, upgrade to an account with a dedicated IP, downgrade from an account with a dedicated IP.
Certain mail services such as Yahoo, Gmail, AOL, MSN (to a lesser extent) may begin to reject mail from the UltraBB board after a sudden change in IP. The board doesn't send mail from a particular account regardless what you see in the reply to box. It sends the mail directly from the server it is installed on IN MOST CASES.
If a person has mail through one of these carriers they may suddenly stop receiving mail notices. The reason is modern spam protection compares the IP address of the server the mail is being sent from to the mail address and establishes a relationship. When a board moves cross servers or needs a dedicated IP for whatever reason the mail carrier sees the same address (myboard@myemail.com) but sees it coming from a different IP. This throws up a red flag that the recipient is being spammed by someone from a different server using the original name and the mail can be detained.
Why doesn't it happen to everyone? Lets say member1 has been on a board for 2 years receiving mail from notifications@thetboard.com for new posts and PM's on their g-mail account. The board adds a secure section requiring https so it needs to have a dedicated IP address. A day after this happens member200 joins with a g-mail account.
Chances are member1's gmail would block incoming messages where member200 would receive their daily digests and notificationa as normal.
What can you do? I don't have the answer being I have never had an account such as that. There should be an area for adjusting and allowing incoming mail somewhere in the advanced control panel of these accounts but I can not be sure.
What else can you do? Simply wait. Eventually the problem seems to solve it's self but could take a month. If anyone is good at adjusting the spam protection in these type accounts please post here so others can benefit from the experience-
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