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| Welcome to the UltraBB public support forum! Did you know there is an inexpensive totally integrated gallery available for UltraBB? Read more here: Gallery Details |
| Moderated by: Di |
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| What do you like about these forums? | Rate Topic |
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| Posted: Sat Oct 4th, 2008 10:12 am |
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1st Post |
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Mag License Holder
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I check in here several times a day and love it. No pages and pages of complaints. Questions asked and promptly answered. Problems solved in no time. Friendly and helpful members. Most of all, the way Jim and Di really go that extra mile trying to please everyone, which is no mean feat!
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| Posted: Sat Oct 4th, 2008 02:08 pm |
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2nd Post |
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Highbeams License Holder 
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I have to say the reason I purchased the BB software was because of the board and the way the tech is given out here My Last URL used VB Biggest pain in the butt I ever had, lousy tech support, security issues, Skins always fighting the base software. and that is one of the easiest boards out to use. This site is a testiment to the good work Jim has done on Ultra, and word is starting to get out. I love the support, the registared owners support and the extreme ease of getting request and such to Jim and Di.
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| Posted: Sat Oct 4th, 2008 02:52 pm |
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3rd Post |
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Jim I work here 
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Thank you all for the kind words. We try our best to get everything taken care of in a timely fashion but remember please we are human!! 
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| Posted: Sat Oct 4th, 2008 03:29 pm |
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4th Post |
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Mag License Holder
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but remember please we are human!! I wonder about that sometimes as you two seem to work day and night 
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| Posted: Sat Oct 4th, 2008 08:40 pm |
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5th Post |
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LisaLisa rawr 
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Mag wrote: I check in here several times a day and love it. I couldn't agree more! My only thought (and this isn't meant in a bad way, it's just a passing thought) is will they be able to keep up the same level of service we have come to know, as their customer base grows?
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| Posted: Sat Oct 4th, 2008 08:47 pm |
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6th Post |
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Robert Member 
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Realistically I don't think we can expect Jim and Di to maintain the almost instant help that's available at the moment. It will be a pity but that will be the price of success I fear, and even though it might be to our disadvantage I do wish them every success in the world.
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| Posted: Sat Oct 4th, 2008 10:27 pm |
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7th Post |
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Di Administrator 
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What I really like is the way the members step up to help one another almost as quickly as JIm or I could. Im hoping that will continue as our members list grow. The more members Ultra builds, the more people stepping in, helping one another with the little stuff, leaving Jim or I to deal with the more complicated issues
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| Posted: Sat Oct 4th, 2008 10:59 pm |
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8th Post |
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§issie License Holder /Paul's blonde 
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Mag wrote: but remember please we are human!! You are human ??? dont forget i have met you and Di in person....  and youre just as special and great in person as you both are on the boards... i personally can not thank you both for all you do for all of us... even when i have blonde moments and ask dumb questions you dont get mad or upset with me...  well at least you dont show it....  thank you to you both for all you do for us and all you do to make Wow Ultra so awesome...  ................... 
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| Posted: Sat Oct 4th, 2008 11:03 pm |
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9th Post |
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LisaLisa rawr
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Robert wrote: Realistically I don't think we can expect Jim and Di to maintain the almost instant help that's available at the moment. It will be a pity but that will be the price of success I fear, and even though it might be to our disadvantage I do wish them every success in the world. You said it perfectly!
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| Posted: Sun Oct 5th, 2008 12:24 am |
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10th Post |
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wingnutter Forever Learning 
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It's hard to expand on Mag's opening post, that says it all for me too.
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| Posted: Sun Oct 5th, 2008 12:26 am |
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11th Post |
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wingnutter Forever Learning
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Highbeams wrote: ...I love the support, the registared owners support ... Yes we mustn't forget our fellow members who give that extra bit of support and it compliments the official support nicely. A couple of the members here have pulled me out of the fire on more than one occasion here and at the old place.
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| Posted: Sun Oct 5th, 2008 12:58 am |
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12th Post |
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Lost Target License holder
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RE: will they be able to keep up the same level of service Yes... The code is everything! Some of the problems noted on this board in the last year were the same as seen at WOWBB, but never fixed or (acknowledged) by WOWBB. Jim made a good start when WOWUltra was formed and thankfully the code has received his full attention, and if not 100 percent fixed, is well on the way of getting there. I think during the 12 - 24 months, after the next schedule update, we will see at least two more big fixes, to include nice to have stuff, than things will settle down. Also, the decision not to let just anyone create a theme will be a plus in the long run and makes for an easy fix when a theme needs fixing. If hosted with Jim, he has server problems down to almost nothing, compared to what WOWBB had to offer. He does not have to spend excessive time on server issues. The phpBB converter is something that will not have to be re-invented. I could go on, but... Anyway, in two years the team of Jim and Di may actually have more time to spend on individaul service, as the time and effort they are expending now will make for a smooth sailing ship in the future.
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| Posted: Sun Oct 5th, 2008 10:38 am |
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13th Post |
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Mag License Holder
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You have made really good points there Lost Target
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| Posted: Sun Oct 5th, 2008 04:49 pm |
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14th Post |
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TVDinner Go UCONN! 
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I check in to this forum a few times a day for one and only one reason only - and that is wingnutter and the picture of him in his avatar. I just can not get enough of it. Oh the joy!
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| Posted: Sun Oct 5th, 2008 06:49 pm |
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15th Post |
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Mag License Holder
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Whatever lights your fire James rofl
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